General Terms and Conditions

These General Terms and Conditions are governed by the provisions of Royal Legislative Decree 1/2007, of November 16, of the General Law for the Defense of Consumers and Users and other complementary laws, as amended by Royal Decree-Law 23/2018, of December 21, on the transposition of directives on trademarks, rail transport and package travel and linked travel services, by Law 7/1998, of April 13, on general contracting conditions and by the provisions below.

General Information

Owner: Inversiones Esnulaso S.L., with license title CV-Mm-1673-A, with NIF/CIF B54753587, with registered office at Polígono 1, 20 El Altet 03195, Alicante, e-mail: info@mundopleno.com, contact telephone: +34 673223459, and website: www.mundopleno.com. Hereinafter THE AGENCY.

General Scope

Any contracting with THE AGENCY is subject to these general conditions of sale which are freely advertised below, so that each CLIENT can know and verify the purchase and the specific terms.

The GENERAL CONDITIONS are intended to regulate the contractual terms for the provision of the SERVICES by THE AGENCY, and, if applicable, the consideration due by the CLIENT to THE AGENCY, for the use of certain SERVICES by the CLIENT.

The provision of the SERVICES shall be carried out through the procurement, provision, organization, use and management by THE AGENCY of the technical, human and operational resources necessary for that purpose and, always and in any case, as consideration for the prices in force from time to time when the SERVICES are payable. The mere browsing of THE AGENT'S web site shall not be considered a SERVICE.

THE AGENCY shall specially watch over and protect the traveler in the terms detailed in these GENERAL TERMS AND CONDITIONS.

DEFINITIONS.

A. Combined trip: is one in which at least two travel services are combined for the purpose of the same trip or vacation, provided that the combination is formalized in a single contract regardless of whether or not the traveler requests it. It is also considered as a combined trip that, in spite of being formalized in several contracts,

It is made in one of our points of sale.

The combination of travel services is selected before the traveler consents to pay.

Is offered, sold or invoiced by the organizer or, where applicable, the retailer, at a flat rate or lump sum price.

It is advertised by the organizer, or where appropriate the retailer, as a “package tour”.

Such contracts entitle the traveler to choose from a selection of different travel services.

Finally, package travel contracts are also those contracts concluded through a connected online booking process, in which the traveler concludes a single contract with the organizer, but several with the providers of the services contracted by the traveler at the latest within 24 hours after the confirmation of the last booking.

A package is also considered to be that which combines a travel service (transportation, accommodation and car rental) and additionally, one or more tourist services, provided that:

The tourist services represent a proportion equal to or greater than 25% of the value of the combination and are advertised as an essential feature of the combination or;

If the tourist services have only been contracted after the performance of 1 travel service (transportation, accommodation and vehicle rental) has been initiated.

B. Travel service: Travel services are passenger transport, accommodation when it is not an integral part of passenger transport and does not have a residential purpose, car rental (Royal Decree 750/2010 of June 4) and any other tourist service that does not form an integral part of a travel service of the above mentioned.

C. Package Travel Contract: is that which is formalized in a single contract for the total of the whole trip or the formalization of several contracts for each of the travel services included in the package offered.

D. Commencement date of the package: is the day on which the execution of the travel services included in the contract begins.

E. Repatriation: the return of the traveler to the place of departure or any other place agreed upon by the contracting parties.

F. Non-conformity: the non-execution or incorrect execution of the travel services included in a package.

G. Traveler: any person who intends to enter into a contract or is entitled to travel under a contract.

H. Entrepreneur: one who serves travelers in person or online, whether acting as an organizer, retailer, entrepreneur providing travel services or as a travel service provider.

I. Organizer: means an entrepreneur who combines and sells or offers package tours directly, through or together with another entrepreneur.

J. Retailer: an entrepreneur other than the organizer who sells or offers package tours through an organizer.

K. Lack of conformity: the non-performance or improper performance of the travel services included in a package.

L. Minor: any person under eighteen years of age.

M.Unavoidable and Extraordinary Circumstances: shall mean those situations which are beyond the control of the party claiming the situation and the consequences of which could not have been avoided even if all reasonable measures had been taken.

N. Point of Sale: means any retail facility, whether movable or immovable, or a retail website or similar online retail device, even when such websites or devices are presented to travelers as a single device, including a telephone service.

O.Establishment: the taking up and pursuit of a non-salaried economic activity, as well as the establishment and management of enterprises and especially companies, under the conditions laid down by law, for an indefinite duration, in particular by means of a stable infrastructure.

P. Pre-contractual information: Pre-contractual information is understood to be that which the organizer or, as the case may be, the retailer is obliged to provide to the traveler before the traveler is bound by any contract or offer.

2.- IMPORTANT NOTES ON PACKAGE TOURS.

The information contained in these General Conditions of package tours and those that are provided at the time of pre-contractual, are generic in nature. Significant variations in the content are not to be expected and will be modified exclusively in the terms that are included in the Particular Conditions and in certain assumptions that are set forth below.

2.1.- Organization of the package tour.

The organization of the package travel is made by THE AGENCY, or by the wholesaler agency, or wholesaler-retailer involved, as the case may be, as detailed in the pre-contractual information provided to the customer and in the package travel contract.

2.2 .- The package travel contract.The agency undertakes to deliver to the traveler a copy of the package travel contract formalized by the parties, no later than within 24 hours from such formalization.

They will form an integral part of the package travel contract, all the conditions governing the package contracted, in particular, the general conditions set out in this text, the pre-contractual conditions, and the special conditions agreed between the agency and the traveler.

2.3.- Price.

A) The price of the package includes:The price of all contracted tourist services (passenger transportation, accommodation, motor vehicle rental, etc.), regardless of whether it has been formalized in one contract or in several contracts;

Commissions, surcharges and additional costs;

The provision of assistance by the organizer or, where appropriate, the retailer, if the traveler is in difficulty, especially in cases of extraordinary and unavoidable circumstances and those provided for in the applicable regulations;

The possibility of requesting assistance when having difficulties in filing a claim for any non-conformity of the traveler during the trip;

Indirect taxes (e.g. VAT, IGIC) when indicated.

B) The price of the package does not include:Any other services not specifically specified in the contract, such as:

Visas;

Vaccination certificates;

“extras” such as: coffees, wines, liquors, mineral waters, special diets, laundry and ironing of clothes, parking, use of telephone, cribs, TV rental, Spa services, spas, thermal baths, massages, medical, therapeutic or health treatments and;

Any other similar service offered by the establishment for a price independent of the main service contracted.

Those additional taxes in certain destinations, which may vary depending on the category of the establishment and the destination. Such taxes shall be paid directly at the hotel establishment and the traveler shall be solely responsible for paying them.

Airport entry/exit taxes/fees where applicable.

C) Price modifications:

The price of the package tour has been calculated according to exchange rates, transportation rates and fuel cost. Due to the constant rise of oil or other energy sources, sometimes, the price of the trip may be modified after the contracting and confirmation of the trip, by the organizer, or in its case by the retailer, provided that such power is provided in the formalized contract.

Depending on the destination, taxes, fees and tourist surcharges for landing, embarkation or disembarkation at ports or airports, as specified in the previous section, will be imposed on the traveler as an integral part of the total price of the package. These amounts may be modified by third parties who are not directly involved in the execution of the package and, as a consequence, may be modified by the agency.

In relation to the Tourist Tax, it is a tax applied in certain countries by hotel establishments. The traveler must consult if this tax exists according to his destination.

As a consequence of changes in the currency rate applicable to the package, the agency may modify the price of the trip.

Any price modification that occurs as a result of any of the reasons expressed above, will be notified by the agency to the traveler with the justification of the increase and its calculation on a durable medium, no later than twenty calendar days before the start date of the package.

Provided that the travel contract provides for the power of the organizer, or where appropriate the retailer, to change the price, as is the case, the traveler shall be entitled to a price reduction corresponding to any decrease in the costs mentioned in this paragraph that occur between the date of booking confirmation of package travel and its start date. In case of price reduction, the organizer and, if applicable, the retailer, shall be entitled to deduct the actual administrative costs from the reimbursement due to the traveler.

D) Price reduction and compensation for damages:

The traveler shall be entitled to an appropriate price reduction for any period during which there has been a lack of conformity, unless the organizer or the retailer proves that the lack of conformity is attributable to the traveler.

The traveler shall be entitled to receive adequate compensation from the organizer or, where applicable, the retailer for any loss or damage suffered as a result of any lack of conformity. The compensation shall be paid without undue delay.

The traveler shall not be entitled to compensation for damages if the organizer or, where applicable, the retailer proves that the lack of conformity is:

(a) attributable to the traveler;

b) attributable to a third party external to the provision of the contracted services and unforeseeable or unavoidable; or

c) due to unavoidable and extraordinary circumstances.

To the extent that international conventions binding the European Union limit the scope or conditions of payment of compensation by providers of travel services included in a package, the same limitations shall apply to organizers and retailers. In other cases, the contract may limit the compensation to be paid by the organizer or retailer provided that such limitation does not apply to personal injury or damage caused intentionally or negligently and that the amount is not less than three times the total price of the trip.

Any right to compensation or reduction of the price under the provisions of the applicable law shall not affect the rights of travellers under:

(a) Regulation (EC) No. 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No. 295/91.

b) Regulation (EC) no. No. 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers' rights and obligations.

c) Regulation (EC) No. 392/2009 of the European Parliament and of the Council. No 392/2009 of the European Parliament and of the Council of 23 April 2009 on the liability of carriers of passengers by sea in the event of accidents.

d) Regulation (EU) No. No. 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when traveling by sea and inland waterway and amending Regulation (EC) No. 2006/2004. º 2006/2004.

e) Regulation (EU) n. No 181/2011 of the European Parliament and of the Council of 16 February 2011 on the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004.

f) International conventions.

Passengers shall be entitled to file claims in accordance with applicable law, such regulations and international conventions.

Compensation or price reduction granted under the law and that granted under such regulations and international conventions shall be deducted from each other in order to avoid overcompensation.

E) Agreed form of payment

The parties shall agree on the form of payment established in the contract, whether in cash or in installments, although the full amount must be paid before the date of departure. If the price has not been received, it shall be understood that the traveler unilaterally withdraws from the contract with the expenses and penalties established in RDL 1/2007.

2.4.- Assistance.

The traveler may send messages, requests or complaints regarding the execution of the package directly to the retailer through which it was purchased. The retailer will transmit such messages, requests or complaints to the organizer without undue delay. For the purposes of compliance with the terms or limitation periods, acknowledgement of receipt by the retailer of messages, requests or complaints shall be deemed acknowledgement of receipt by the organizer.

The organizer and the retailer shall provide adequate assistance without undue delay to the traveler in difficulty, especially in the event of unavoidable and extraordinary circumstances, in particular by:

(a) the provision of adequate information on health services, local authorities and consular assistance;

(b) assisting the traveler in establishing remote communications; and

c) assistance in finding alternative travel arrangements.

The organizer and, where appropriate, the retailer may charge a reasonable surcharge for such assistance if the difficulty has arisen intentionally or through the negligence of the traveler. Such surcharge shall in no case exceed the actual costs incurred by the organizer or the retailer.

If it is impossible to guarantee the traveler's return as agreed in the contract due to unavoidable and extraordinary circumstances, the organizer or, where applicable, the retailer shall bear the cost of the necessary accommodation, if possible of equivalent category, for a period not exceeding three nights, the cost of the excess being for the account of the traveler.

The traveler must inform the organizer or, where appropriate, the retailer without undue delay, taking into account the circumstances of each case, of any lack of conformity observed during the execution of a travel service included in the contract.

Modification of other clauses of the contract.

The package travel contract, with the exception of the provisions of the previous point, may be modified unilaterally by the organizer or, where appropriate retailer, before the start of the package, provided that the change is insignificant, such power is provided for in the contract with the traveler and the traveler is informed in durable support of such alteration in the price.

However, in those cases in which the organizer is forced to modify any of the main characteristics of the package contained in the pre-contractual or contractual conditions or proposes to the traveler to increase the price of the package by more than eight percent (8%) of the total price, always before the start of the package, the traveler will have the possibility to accept the proposed change or terminate the contract without penalty.

In the event that the substitute package is of lower quality or cost, the traveler shall be entitled to a reduction in the price.

The modifications of the clauses of the contract must be communicated to the traveler without delay and with allusion to: the repercussion of the modification in the total price of the combined trip; the term in which the traveler must communicate its decision to solve or to accept the modifications and what happens if the traveler does not communicate anything, and in its case, the offered substitute trip and its price.

In the event that the traveler requests voluntary changes in their package, the prices of tourist services may not correspond to those published in the brochure or pre-contractual conditions that gave rise to the contract.

2.6.- Assignment of the package travel contract.

In order for the traveler to have the right to transfer the package travel contract to another person, the recipient must meet all the conditions applicable to the contract, and must be previously communicated to the organizer or, where appropriate, to the retailer, with a reasonable notice of at least seven (7) calendar days before the start of the package.

Both the transferor and the transferee shall be jointly and severally liable for the payment of the outstanding amount, as well as for any additional expenses caused by the transfer. For this purpose, the organizer or the retailer must provide the transferor with proof of the additional expenses.

2.7.- Payments and refunds.

The combined trip must be fully paid in order to provide the traveler with all the benefits of his trip. In the event that the payment is rejected for any reason, the reservation will be cancelled, after prior informative communication to try to solve the payment problem.

In case of not receiving the total payment of the price agreed in the conditions, it will be assumed that the traveler desists from the trip, being applicable the contents of section “8.

In the event that the organizer or retailer terminates the package travel contract, must return or reimburse the traveler the amounts already paid for it, within a period not exceeding fourteen calendar days from the date of completion of the package.

The traveler who does not show up at the scheduled departure time of the contracted package, shall not be entitled to a refund of any amount paid, unless there is a different agreement between the parties.

In relation to the insurance against cancellation expenses contracted by the traveler, in no case will the premium paid by the traveler be refundable.

At the time of booking, THE AGENCY may require a deposit on account that in no case shall exceed 30% of the amount of the reservation. The remaining amount must be paid upon delivery of the travel documents, which must be made at least seven days prior to the departure date.

* Payment with authorization / deposit in account: for the payment of the services booked through THE AGENCY website and for security reasons, it is possible that in some cases, the agency may ask the customer for a specific payment authorization (which must be accompanied by the documentation required by the travel agency) or that the payment must be made through any sales office open to the public of the commercial network of THE AGENCY or, if applicable, that a deposit is made in account, depending on the specific case in question.

2.8.- Termination of the package travel contract by the traveler.

At any time, but always before the start date of the package, the traveler may terminate the contract with a penalty imposed by the organizer or, where appropriate, the retailer.

a) The amount of the penalty for termination of the contract shall be equal to the price of the package minus the cost savings and income from the alternative use of the travel services. The organizer or, where applicable, the retailer shall provide the traveler on request with a justification for the amount of the penalty.

b) Notwithstanding the provisions of the previous paragraph, when unavoidable and extraordinary circumstances occur at the place of destination or in the immediate vicinity that significantly affect the execution of the package or the transport of passengers to the place of destination, the traveler shall be entitled to terminate the contract before the start of the contract without paying any penalty. In this case, the traveler shall be entitled to a full refund of any payments made, but no additional compensation.

In the event that the contracted and cancelled services, which are part of the package tour, were subject to special economic conditions of contracting, the cancellation fees for withdrawal will be those established by the provider of each service.

When as a result of modifications in the conditions of the package travel contract, the traveler does not accept its replacement by another trip, the organizer or, where appropriate, the retailer will reimburse the traveler the amounts paid without applying penalties, within a maximum period of fourteen calendar days, counting from the date of termination of the contract.

Will have the right to terminate the contract and the right to full reimbursement of the price of the package:

(a) those travelers on whose contracted trips unavoidable and extraordinary circumstances occur at the place of destination, or in the immediate vicinity, which significantly affect the execution to the trip or the transport of passengers to the place of destination.

b) if any of the essential elements of the package other than the price is significantly modified.

c) in the event that the entrepreneur responsible for the package, cancels it before the start of the trip, the traveler shall also be entitled to receive compensation.

d) in case of non-performance of services when this substantially affects the performance of the package and the organizer or, where appropriate, the retailer fails to solve the problem.

e) in exceptional circumstances, such as serious security problems that may affect the trip, travelers will not have to pay any penalty.

Travelers shall be entitled to a reduction in the price and/or compensation for damages in case of non-execution or incorrect execution of the travel services.

Right of withdrawal: Package tours have no right of withdrawal, however, those travelers who contract a package tour outside the establishment (not to be confused with distance contracts) will have a period of fourteen days to exercise their right of withdrawal before the AGENCY.

These are off-premise contracts:

Contracts entered into with the simultaneous physical presence of the entrepreneur and the traveler and user, in a place other than the business establishment of the entrepreneur.

Contracts in which the traveler and user has made an offer in the same circumstances as those contemplated in letter a).

Contracts concluded on the business premises of the entrepreneur or by the use of any means of distance communication immediately after there has been personal and individual contact with the traveler and user at a place other than the business premises of the entrepreneur, with the simultaneous physical presence of the entrepreneur and the traveler and user.

Contracts entered into during an excursion organized by the entrepreneur for the purpose of promoting and selling products or services to the traveler and user.

Termination of the contract by the organizer or retailer.

The organizer, or where appropriate, the retailer, may cancel the package travel contract, compensating the traveler for all payments he has made, but without assuming liability for compensation, provided that the legal conditions set out in RDL 1/2007 are met.

2.10.- Liability for errors in the reservation.

The Tour Operator shall be liable for errors due to technical defects that occur in the reservation system that are attributable to it, as well as errors made during the booking process, when the Tour Operator has agreed to manage the booking of a package tour.

The Tour Operator shall not be liable for booking errors attributable to the traveler or caused by unavoidable and extraordinary circumstances.

2.11.- Execution of the package travel contract.

The organizers and, where appropriate, the retailers of package tours, shall be jointly and severally liable to the traveler for the proper performance of the travel services included in the contract, regardless of whether these services are to be performed by themselves or by other providers.

Whoever is liable to the traveler shall have the right of recourse against the entrepreneur to whom the breach or defective performance of the contract is imputable according to their respective scope of management of the package.

Where an organizer or retailer pays compensation, grants a price reduction or fulfills other obligations imposed by law, he may seek compensation from third parties who have contributed to the occurrence of the event giving rise to the compensation, price reduction or other obligations.

The traveler must inform the organizer or, where appropriate, the retailer without undue delay, of any lack of conformity observed during the performance of a travel service included in the contract.

If any of the travel services included in the trip is not performed in accordance with the contract, the organizer and, where applicable, the retailer shall remedy the lack of conformity, unless this proves impossible or if this would entail disproportionate cost, taking into account the seriousness of the lack of conformity and the value of the travel services concerned. If the lack of conformity is not remedied in accordance with this paragraph, the price reduction and compensation for damages shall apply.

Without prejudice to the exceptions provided for in the previous paragraph, if the organizer or retailer fails to remedy the lack of conformity within a reasonable period of time set by the traveler, the traveler may do so himself and request reimbursement of the necessary expenses. The traveler need not specify a time limit if the organizer or, where applicable, the retailer refuses to remedy the lack of conformity or if an immediate remedy is required.

Where a significant proportion of the travel services cannot be provided as agreed in the package travel contract, the organizer or, where applicable, the retailer, shall offer, at no additional cost to the traveler, suitable alternative arrangements, if possible of equivalent or higher quality than those specified in the contract, for the continuation of the package, also where the traveler's return to the place of departure does not take place as agreed.

If the proposed alternative arrangements result in a package of a lower quality than that specified in the contract, the organizer or, where applicable, the retailer shall grant the traveler an appropriate price reduction.

The traveler may only reject the proposed alternative formulas if they are not comparable to what was agreed in the package travel contract or if the price reduction granted is inadequate.

Where a lack of conformity substantially affects the performance of the travel and the organizer or, where appropriate, the retailer has not remedied it within a reasonable period set by the traveler, the traveler may terminate the contract without paying any penalty and request, where appropriate, both a price reduction and compensation for damages.

If the package includes the transport of passengers, the organizer and, where appropriate, the retailer, in the cases indicated in the two preceding paragraphs, shall also repatriate the traveler in equivalent transport without undue delay and at no additional cost.

If it is impossible to ensure the return of the traveler as agreed in the contract due to unavoidable and extraordinary circumstances, the organizer or, where appropriate, the retailer shall bear the cost of the necessary accommodation, if possible of equivalent category, for a period not exceeding three nights per traveler. Where European regulations on passenger rights, applicable to the relevant means of transport for the return of the traveler, provide for longer periods, these periods shall apply.

The limitation of costs referred to in the previous paragraph shall not apply to disabled persons or persons with reduced mobility, as defined in Article 2.a) of Regulation (EC) No. 1107/2006 of the European Parliament and of the Council. No. 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air, and to accompanying persons, pregnant women and unaccompanied minors, as well as persons in need of specific medical assistance, if their particular needs have been disclosed to the organizer or, where appropriate, to the retailer at least forty-eight hours before the start of the journey. The organizer and the retailer may not invoke the unavoidable and extraordinary circumstances for the purposes of limitation of liability, if the carrier cannot invoke these circumstances under European regulations.

2.12.- Insolvency of the organizer or retailer.

If the organizer or retailer becomes insolvent, payments will be reimbursed to the traveler.

In the event that the organizer or, if applicable, the retailer becomes insolvent after the commencement of the package and this includes transportation, the repatriation of the travelers shall be guaranteed.

Guarantee in case of insolvency: THE AGENCY has taken out an insolvency protection guarantee, whose name and contact details, and corresponding policy number, will be detailed to the traveler in the pre-contractual information, and package travel contract in the event that the agency becomes insolvent.

If services are denied due to the insolvency of THE AGENCY, travelers may contact the agency or, where appropriate, the competent authority.

2.13.- Personal Data Protection.

In compliance with the Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights and the European Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and the free movement of such data, the agency and the traveler undertake to respect and comply with the regulations in force in this area.

In the event that the traveler actually contracts with the agency, the information related to data protection will be delivered by the agency to the traveler at the time stipulated by law. You can also see our privacy and data protection policy.

2.14.- Prescription of actions.

Actions derived from the rights recognized in the Law shall be subject to the statute of limitations after two (2) years, which shall begin on the day the contract was signed.

2.15.- Applicable Jurisdiction.

The parties contracting under these general conditions of contracting submit to the Courts and Tribunals of the domicile of the traveler or the domicile of the employer, at the choice of the traveler, to resolve any discrepancies or claims arising from the interpretation or execution of the package travel contract and these general conditions.

3.- SINGLE SERVICES (NOT PACKAGE TOURS).

When THE AGENCY intermediaries in the provision of individual services, (single service) it is not responsible for the performance thereof. The retail travel agency is only obliged to comply with the instructions derived from the management entrusted by the customer and to provide accurate and truthful information about the contract between the supplier and the customer of which THE AGENCY is the intermediary, and all this in order to ensure the success of the transaction.

4.- INFORMATION ON USE

The traveler is responsible for the correct use and enjoyment of the contracted services, whether as a single service or as part of a package tour.

4.1 HOTELS:

4.1.2.- Check-in and check-out.

In most establishments, the room will be available to the client from 2:00 p.m. on the day of arrival until 12:00 p.m. on the day of departure. In case the arrival at the hotel has a different schedule, you should contact the hotel in order not to lose the reservation.

Normally, the latest arrival time at the hotel in Spain is 18:00 hours on the day of arrival, so if you are going to arrive later, you must notify and confirm your attendance to the establishment.

The user agrees to use the services in accordance with the law, morality, good customs and public order. Consequently, it is obliged not to use the services for illegal purposes or effects and / or contrary to what is established or that, in any way, may damage the services, the establishment and / or its image.

4.1.3.- Rooms.

All the characteristics reflected are based on standard double accommodations, and the rest of the accommodations may not be adjusted.

Third persons and children sharing a room will usually be accommodated in an extra bed or sofa bed, or in two double beds, since most hotels do not offer triple rooms.

Baby cribs can be requested as a request on the payment screen, or via telephone by calling the Customer Service Center on our website.

Double rooms may have two separate beds or a single bed valid for two persons subject to hotel availability. Some facilities in some hotels are operational only on specific dates and not all season, such as air conditioning, heating, swimming pools, heated jacuzzis, etc., which will be subject to the hotel establishment.

4.1.4.- Regimes.

A.: accommodation only.

B.: bed and breakfast.

P.: half board.

C.: full board.

I.: all inclusive.

Prices do not include beverages at meals, except where otherwise indicated. Most of the hotels consider Half Board as breakfast and dinner, not admitting exchange of dinner for lunch.

4.1.5.- All Inclusive Service.

The client with All Inclusive service must always wear the bracelet or identification marked by each establishment and show it at the time of requesting the service.

The All Inclusive service is personal and non-transferable, and no other person may make use of this service.

The hotel reserves the right to cancel the provision of this service in case of misuse.

Opening hours and beverages:

a) Schedules: All schedules set forth in the All Inclusive are subject to modification by the establishment.

b) Beverages: Unless expressly indicated, beverages with/without local or national alcohol from the All Inclusive menu of each establishment are understood.

4.1.5.- Management fees.

Any change or post-sale modification will entail an amount that will be specified in the package travel contract, or in the modification order by reservation.

4.1.6.- Information of interest.

The facilities and services such as: a la carte restaurants, sports and recreational facilities, everything related to health and beauty, etc., are always paid for directly at the establishment, and their publication is for information purposes only. Depending on the number of guests by nationality, hotels reserve the right to program their activities exclusively in foreign languages.

Most establishments require for dinner service long pants and/or formal attire for gentlemen.

The traveler is obliged to respect the Internal Regulations of the establishment for the enjoyment of his stay and other facilities.

4.1.7.- Hotel taxes.

Depending on the destination, the hotel establishments may charge the customer additional taxes or fees to the price of the reservation.

4.1.8.- Quality of service.

The quality and content of the services provided by the hotel will be determined by the official tourist category, if any, assigned by the competent body in your country. If there is none, the category of the hotels is determined in stars on the basis of criteria common to the hotel sector based on their services and facilities, and merely for guidance purposes.

4.1.9.- Apartments:

When making the reservation, the client is fully and exclusively responsible for making the correct declaration of the number of persons to occupy the apartment, without omitting children whatever their age. It is warned that the administration of the apartments can legally refuse to admit the entrance of those persons not declared, not having place to any claim for that cause. In some cases there is the possibility of providing extra bed/s or cribs, which must be requested by the clients before the contract is signed, and which, unless expressly stated otherwise, will not be included in the published price of the apartment.

4.2.- AIR TRANSPORTATION

4.2.1 - Reservation

Depending on the type of fare, class of service, stay at destination, offer, etc., you can make your reservation for round-trip flights.

Please note that if you do not use the one-way coupon, the company may cancel the return flight, and/or make a price adjustment for the one-way fare.

When the traveler is interested in booking round-trip air travel and in order to offer the most competitive fares available at that time, the supplier's website may generate two separate reservations, one for the outbound and one for the return, even if they are with the same airline. In such a case, each reservation will have its own locator and its own conditions regarding refunds, cancellations and changes.

The conditions of your fare are defined by each airline. The cheapest fares are generally not exchangeable and/or refundable.

In air travel, the presentation at the airport shall be made at least an hour and a half in advance for domestic flights and 2 hours for medium-haul and international flights, on the official departure time, and in any case the specific recommendations indicated in the travel documentation provided when signing the contract shall be strictly followed.

Carriage under these conditions is subject to the rules and limitations of liability under the Warsaw Convention unless the carriage is not “international carriage” as defined by the Warsaw Convention.

Code-sharing: Due to internal agreements and commercial alliances between airlines, it may happen that the airline operating the service is different from the airline with which the customer booked the flight.

Airlines may make schedule changes or route cancellations (operational changes) before departure, so it is the customer's responsibility to confirm their flight 48 hours, through the website of the airline, the Customer Service telephone number provided or through contact with the organizer according to the data provided.

During the booking process, especially in case of online sales, THE AGENCY will require the customer's personal and contact information, among other reasons, in order to be able to communicate, if necessary, any incident that may occur during the booking process. The customer is obliged to provide true information and THE AGENCY will take as valid the information provided by the customer at the time of booking. THE AGENCY disclaims any liability arising from the fact that the data provided by the customer are false or erroneous, all in accordance with the applicable regulations on data protection and guarantee of digital rights.

4.2.2.- Management Fee/Airline Fee.

THE AGENCY will charge a handling fee/airline fee per passenger that may vary depending on routes, or other possible surcharges applied by the airlines that we are not aware of until the purchase. These surcharges may be applied, e.g. on credit card payments, baggage check-in or online check-in.

However, before the confirmation of your purchase you will be informed of the final price of your reservation broken down by concepts.

4.2.3.- Changes and Cancellations.

Once the air ticket reservation is made, it is subject to the conditions established by each airline regarding cancellations, changes and refunds, depending on the contracted fare. The travel agency does not intervene in the determination of the conditions of the fare, nor in the percentages of penalties that apply in case of cancellation and/or modification of the flight, since these conditions are, in any case, imposed by each airline:

- Changes: THE AGENCY will charge a handling fee per passenger in addition to the penalties of the airlines themselves.

- Cancellations: THE AGENCY will charge a handling fee per passenger in addition to the penalties of the airlines.

In both cases, the handling fee/airline fee charged will NOT be refunded.

4.2.4- Request for Special Services

Each airline establishes its own rules and conditions for the treatment and provision of special services, however, and in any case, when the customer requires the provision of any of these services, such as unaccompanied minors, wheelchairs, pets on board, sports equipment, etc. must expressly request it at the time of booking.

The travel agency will act merely as an intermediary transferring the special service request to the airline company, but the final provision of this type of services is conditioned in any case to the prior and express confirmation of the same by the airline company.

The travel agency is not responsible for the confirmation or denial of these services by the airline and does not have information on possible price supplements that may be required by the airline for the provision of these special services.

For this reason, and for any information that the client may require in relation to this type of service, it is recommended that he/she contact the airline directly for reconfirmation.

4.2.5.- Baggage.

Checked baggage shall be delivered to the bearer of the baggage check.

In the case of damage to baggage in international transport, a written claim must be submitted to the carrier immediately upon discovery of the damage, and at the latest within 7 days from the date of delivery; in the case of delay, the claim must be submitted within 21 days from the date the baggage was delivered.

Airlines, in compliance with U.S. Government requirements, are legally obligated to allow U.S. Customs and Border Protection (CBP) access to certain travel and reservation data of passengers flying to/from or transiting through the U.S. This data is used primarily to prevent and combat terrorism, organized crime and other serious transnational criminal offenses.

Baggage conditions depend on each company and route and may vary.

You should consult the website of the airline holding the contract of carriage for more information about your baggage.

Prohibited products in carry-on baggage.

For security reasons, there are a number of items that are prohibited in the cabin of an aircraft. Therefore, they must be checked as hold baggage (provided they are not also prohibited from being carried in the hold of the aircraft). These prohibited items include:

Liquids: the amount of liquids or substances of similar consistency that passengers may carry with them when passing through security checks at EU airports is restricted.

Firearms and weapons in general.

Weapons or sharp or edged objects.

Blunt instruments.

Explosive and flammable substances.

Chemical substances and toxic substances.

Security personnel may deny access to the boarding area and the cabin of an aircraft to any passenger in possession of an article which, although not considered prohibited, arouses their suspicion. In exceptional circumstances, a passenger may carry a prohibited article provided that the security department of the airport of departure has been informed in advance and has authorized the carriage, and the aircraft commander has been informed about the passenger and the prohibited article he/she is carrying.

In any case, the prohibited article(s) must be transported under secure conditions.

Prohibited products in checked baggage.

Some products, apparently harmless, can be dangerous on board an aircraft if they are included in the baggage.

During the flight, variations in temperature and pressure, and the movement of the aircraft itself, may cause liquids to leak or some items to ignite. Therefore, you should not carry, for example, the following products in your baggage:

Explosives (which includes detonators, fuses, grenades, mines and pyrotechnic products).

Gases: propane, butane (which includes small camping gas cylinders).

Flammable liquids (including gasoline and methanol, paints, solvents, glues and lighter charges).

Flammable solids and reactive substances (including magnesium, matches and lighters, fireworks and flares).

Oxidizers and organic peroxides (such as bleaches and abrasives).

Toxic or infectious substances (rat poison, infected blood).

Radioactive material (including isotopes for medical or commercial use).

Corrosives (such as automotive batteries).

Engine parts that have contained fuel.

If you are transporting firearms, you must go to the Weapons Intervention Office at the airport of departure to obtain the necessary authorization. Weapons must be packed in a suitable case and will be returned to you at the Weapons Intervention Office at the airport of arrival.

Certain electronic equipment, such as laptops or cell phones, may interfere with aircraft systems and affect flight safety.

Check with the crew if you can use them during the flight.

Destruction, loss or damage to baggage.

The airline is liable for damage caused in the event of destruction, loss or damage to checked baggage when the event causing the damage occurred on board the aircraft or while the checked baggage is in the custody of the airline.

Go immediately to the counter of the airline or its handling agent (airline ground handling company) to make the corresponding protest at that moment, filling out the form called Baggage Irregularity Report (P.I.R.), a necessary requirement to record the incident occurred and for processing by the airline.

Baggage check-in.

It is recommended to check in at the airline counter 90 minutes before if your flight is domestic and 2 hours or 120 minutes before if your flight is international.

For more information, we recommend that you consult the websites of the airline company in their baggage conditions.

4.2.6.- Documentation.

You must include the name and surname of the passengers as it appears in their identity document, as well as identify yourself with the same document indicated in the purchase process.

It is the responsibility of each passenger to ensure that he/she has valid travel documentation that complies with the requirements of the airline, immigration and the authorities of each destination.

Please note that:

(a) A valid and original travel document is required to be carried by all traveling passengers (including infants and minors).

b) A passport for travel outside the European Economic Area (EEA) must be valid for the period of intended stay.

c) If a visa is applicable, any child/infant must travel with the adult pictured on the visa.

d) All non-EU/EEA nationals must present their valid passport and original, being the only valid identification document (even for domestic flights).

e) To ensure compliance with all regulations, passengers must carry a valid and original passport (and visa, if applicable) or a national identity card issued by an EU/EEA government on all journeys. Fines, penalties or expenses resulting from non-compliance with this requirement shall be borne by the passenger.

f) Residence cards, driver's license, family books, maritime identification books, a police report (issued in case of loss of travel document or theft), military identification cards, among others, will NOT be accepted as valid documents. IDs with expired or damaged photographs will not be accepted on any flight.

g) Passengers' travel document information (including children and infants) must be entered during the online check-in process.

h) For all journeys, passengers must present their valid travel document and boarding pass online at the airport security area and at the boarding gate.

4.2.7.- Travel with minors.

They must carry their valid National Identity Card or Passport. If the minor is not accompanied by his/her guardians, he/she must also carry their legal authorization. The regulations of some airlines require that all minors (check minimum age with each airline) to travel accompanied by an adult and duly documented with ID card and / or passport. In case of non-compliance with these regulations, these minors will be denied boarding with these airlines.

4.2.8.-. Boarding Card.

We advise you to print the boarding pass, in order to present it at the checkpoint and at the boarding gate. In case of RYANAIR and EASYJET, if you do not present it printed, the airline will charge you a penalty.

If you are not checking baggage and only carry-on baggage, with the printed boarding pass, you can go directly to the boarding gate without having to go through the check-in counter* You are advised to consult the airline's conditions regarding the characteristics of carry-on baggage that can be taken on board the aircraft.

4.2.9- Authorizations and visas.

Travelers are especially informed that the conditions for granting visas and entry/exit/transit authorizations are sovereign issues of each country, so they can be varied, imposed or eliminated at any time, so we strongly recommend to go to the Ministry of Foreign Affairs, and Consulates/Embassy of the country/countries of destination and transit in order to check the necessary requirements.

5. CREDITABLE CONDITIONS.

5.1 Please note:

A valid travel document is required to be carried by all traveling passengers (including infants and minors).

A passport for travel outside the European Economic Area (EEA) must be valid for the period of intended stay, and in some cases require a minimum validity.

If a visa is applicable, any child/infant must travel with the adult listed on the visa.

All non-EU/EEA nationals must have their travel documents validated and the Boarding Pass stamped at the airline's Visa/Document counter before passing through the airport security area.

To ensure compliance with all regulations, passengers must carry a valid passport (and visa, if applicable) or a national ID issued by an EU/EEA government on all journeys. Fines, penalties or expenses resulting from non-compliance with this requirement shall be borne by the passenger.

Airlines, in compliance with the requirements of the U.S. Government among others, are legally obligated to allow the Bureau of Customs and Border Protection to access certain travel and reservation data of passengers flying to/from or transiting through the country in question. This data is primarily used to prevent and combat terrorism, organized crime and other serious transnational criminal offenses.

The specific regulations on the E.S.T.A. (USA) and eTA (Canada) oblige all those who want to travel to the USA and Canada, and must have approved entry, in general, with a minimum advance notice of up to 72 hours before accessing the aircraft, without prejudice to the verification at destination of the requirements for entry and stay in the country.

For further information please consult:

https://esta.cbp.dhs.gov/

https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply-es.html

5.2.- Minors:

In order to safeguard the safety of minors, Instruction 10/2019 of the Secretary of State for Security has been issued, regulating the procedure for granting permission to travel outside the national territory for minors.

In the case of unaccompanied minors or minors traveling with third parties, in addition to the DNI or passport, the elements that must be included in the signed declaration of the travel permit are established, through a form that can be obtained in the Operational Units of the General Directorate of the Police, the General Directorate of the Civil Guard, Courts, Notaries and City Councils.

For the purposes of an air service, minors are considered to be those passengers who on the date of the flight are under 18 years of age. Minors are classified into several groups:

Infants: Passengers who have not yet turned 2 years of age on the date of the flight. They do not occupy a seat on the aircraft and travel accompanied by an adult, paying a variable percentage of the adult fare.

Children: Passengers who are 2 years old but not yet 12 years old on the departure date of the flight. They occupy a seat on the aircraft and pay a variable percentage of the adult fare.

Youth: Those passengers whose age is between 12 years old and 18 years old on the departure date of the flight. They occupy a seat on the aircraft and pay the adult fare.

As a general rule, minors travel accompanied by an adult, although they may travel unaccompanied, in which case a series of conditions/restrictions common to most airlines apply, without prejudice to the fact that each airline may add any other specific conditions for these specific cases.

Passengers who have not reached 5 years of age may not travel under any circumstances without the company of an adult, nor may they request in-flight assistance services. Similarly, requests for in-flight assistance cannot be made for minors unaccompanied by an adult when the flight is a code-share flight, i.e. operated by an airline other than the one with which the reservation was made. Some airlines (including low-cost airlines) do not offer assistance services for minors under 14 years of age.

In the case of minors between 12 and 18 years of age flying alone to international destinations, it will be necessary to request the assistance service and/or make a special request for them to be accepted on the flight if the in-flight assistance service is not necessary.

In any case, it is essential in the case of minors traveling unaccompanied by an adult, that such service is expressly requested at the time of booking and must be expressly confirmed by the airline prior to the departure of the flight.

5.3.- Large Family:

In order to be considered as a large family, the members of the family unit must be Spanish or nationals of a Member State of the European Union or of any of the remaining States party to the Agreement on the European Economic Area (Norway, Liechtenstein and Iceland) and have their residence in Spanish territory.

Also those families will be able to benefit those families in which, having their residence in another Member State of the European Union or that is part of the Agreement on the European Economic Area, at least one of the ascendants of the familiar unit exercises an activity as self-employed or employee in Spain and provided that they have a document of large family issued by one of the Spanish Autonomous Communities.

The members of the family unit who are nationals of other countries will have the right to the recognition of the condition of large family under the same conditions as Spanish nationals, provided that all the members who give right to the benefits referred to in this Law are residents in Spain.

The large family discount is compatible, and in its case, the corresponding percentages will be cumulative, to the discounts established for the air transport of the residents in the Canary Islands, Balearic Islands, Ceuta and Melilla.

In order to be able to apply the large family discount, it is necessary that all passengers in the reservation are entitled to the large family discount. If any of the passengers cannot certify their large family status, reservations must be made separately.

For those passengers who have a discount ticket with the Large Family discount, they must be in possession of the original and valid document proving their status as a large family (official title of large family or equivalent individual document, in force, issued by the competent autonomous community).

In order to benefit from the discount, all documentation must be provided at the time of booking, the discount cannot be provided at a later date.

The large family discount is only applicable to domestic flights within the national territory. This discount applies to all ticket items except taxes.

In order to benefit from the discount, all documentation must be provided at the time of booking, the discount cannot be provided at a later date.

In any case, the customer is responsible for correctly providing the travel agency with the correct personal data of the members of the reservation. The existence of an error or falsehood in any of the data provided by the customer could result in the application of a charge or additional charge by the service provider. In this case, if this charge or additional charge is made against the travel agency, the latter may pass this charge directly to the client.

5.4.- Residents:

The reductions in the tariffs of the regular air and maritime transport services regulated in Royal Decree 1316/2001 will be applied to Spanish citizens and citizens of the other Member States of the European Union or of other signatory States of the Agreement on the European Economic Area or Switzerland, who can prove that they are residents in the Autonomous Communities of the Canary Islands and the Balearic Islands and in the Cities of Ceuta and Melilla.

To these effects, they will have the condition of resident, those citizens who fulfill any of the following requirements:

a) To be registered in the municipal census in any of the municipalities included in the scope of application of this regulation.

b) To be a deputy or senator elected for any of said districts.

They are documents accrediting the residence:

(a) If you are a resident and the verification (through the Automatic Resident Accreditation System of the Ministry of Development) has not been successfully completed, you must present the necessary accreditation at check-in and boarding gate; if you are unable to accredit your resident status you must purchase a new ticket.

b) The residence certificate must be issued according to the model defined in Annex I of Royal Decree 1316/2001, popularly known as “travel certificate”. This certificate is valid for six months.

5.4.1.- Spanish residents:

They must present the certificate of residence issued by the town hall, accompanied by the national identity card or passport as an identifying document. For Spanish citizens under 14 years of age who do not have an ID card, it will only be necessary to present the certificate of residence issued by the town hall. If you are a resident of Ceuta or Melilla you can benefit from this discount on flights with origin or destination, Seville, Malaga or Jerez combined with maritime transport to Ceuta, presenting, in addition to the resident accreditation, the maritime transport ticket.

In the case of deputies or senators: credential accrediting the status of deputy or senator.

5.4.2.- Foreign residents:

They must be citizens of the EU (Germany, Austria, Belgium, Cyprus, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic and Sweden) or of the signatory countries of the agreement on the European Economic Area: Norway, Iceland and Liechtenstein, and Switzerland. They must present the certificate of residence of the city council, accompanied by the national identity card or passport as identification document.

In case of non-EU citizens: certificate of census registration for travel issued by the town hall, together with the Spanish residence card, which must state their status as a family member of an EU citizen, or as a long-term or permanent resident.

In all cases, Spaniards or foreigners, must show the accreditation at the check-in counters, as well as at the boarding gate, otherwise they will not be able to use the ticket with the discount applied and must purchase a new ticket.

These documents will only be effective as proof of residence when they are in force. Their exhibition shall be understood as a declaration of responsibility of the beneficiary regarding the validity of their data and their status as a resident.

The travel agency may ask you to send the documentation proving that you are a resident in order to issue your air ticket with this discount.

In order to benefit from the discount you must provide all the documentation at the time of booking, the discount cannot be provided later.

In any case, the customer is responsible for correctly providing the travel agency with the correct personal data of the members of the reservation. The existence of an error or falsehood in any of the data provided by the customer could result in the application of a charge or additional charge by the service provider. In this case, if this charge or additional charge is made against the travel agency, the travel agency may pass this charge directly to the customer.

6.- BILLING OF SERVICES

The traveler will automatically receive the invoice in electronic format when purchasing the services, giving prior consent when signing the travel contract, without denying or rejecting the possibility of receiving it on paper.

The Traveler who wishes to receive the invoice in paper format can indicate it in the contract and can also write an email through our contact form making the request and clearly indicating the exact address for delivery.

June 2021